«WebBank» complex: Bad Debt Recovery System «Collection»
This system allows to optimize bad debt recovery using interfaces for analysis and management of bad debts (for getting of data about customers from CBS) and organize collection actions on the following levels: Soft, Hard, Legal and Outsource. All intervention events are logged and go under approval.
Functionality:
- Getting of all necessary financial and analytical information from CBS «Scrooge» about all credit contracts with violations of payment schedule and past due amounts;
- Support of the following levels of work with customers: Soft, Hard, Legal, Outsource Collection;
- Setting of steps and schedule of interventions;
- Possibility to repeat intervention;
- Storage of complete history of intervention and log of execution;
- Classification of incidents, types of interventions;
- Configurable templates for intervention messages;
- Generation of reports about customers who delay payments;
- Possibility of visualization of such customers in "Customer Questionnaire" system.
Setting of intervention schedule on the level of Soft-Collection:
Setting of intervention: e-mail with attachment:
Interface for selection of active incidents:
Interface for viewing of intervention history:
